I didn't worry, since Stubhub allegedly backs up their sales. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. On the 15th of this month I ordered ordered 2 tickets to see Elton John and was told via email that I should expect another email regarding my tickets. Oct 2016 - Sep 20215 years. You can also use StubHub gift cards and PayPal. This will surely increase the credibility of your complaint. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Lindsay is the author of this solution article. 3: it was sent to PayPal and they didn't know how to accept the payment 1 [deleted] 1 yr. ago Unless your event gets postponed or cancelled after you sell. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a . While StubHub previously allowed ticketholders to request face-value compensation for passes to events cancelled because of the coronavirus crisis, subsequent changes (implemented last Friday). Danielle is the author of this solution article. Desired outcome: I have spoken with the buyer who used the tickets and said everything was fine. I sold 2022 Breeders Cup tickets thru StubHub, 2 for for Friday and 3 sets of two for Saturday, all with parking pass. I'm an active seller with Stubhub. Customer service all the way to your seat, 2000-2022 StubHub. Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. In this post, we will take a look at whether based on various legit online reviews and purchase experiences of buyers, StubHub is a legit site for a ticket purchase or not.? When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. I want payment for the tickets I sold. Is this affecting me getting my funds for the tickets?! After the switch, you will enter the email address you use to access the community in order to reset your password. WOW For 2 tickets I paid $31.67 in fees over the ticket prices. order no. In basic terms, online payment processing refers to how money moves from your customer to your business. Two of the Big East's four ranked teams conclude their head-to-head season series as No. You can get up to 3% off when you use a StubHub Coupon Code. All Rights Reserved. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. Handled all incoming business and client requests for information. Payment method is to the wrong one like it should be direct posit that goes to PayPal or they selected direct deposit but there's not one on the account. Their instructions said that if there was no button, you're 'all set'. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. You will not receive a Settlement award under the Settlement. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. Sorry we couldn't be helpful. Danielle is the author of this solution article. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Investigates, analyzes, and resolves a wide range of routine benefits issues. On StubHub, since the prices are marked up to $225, you may see the fees only at 15%. Pickett obviously deserves a lion's share of the credit, but Canada was the coordinator who oversaw that progress. This content may be old or outdated. The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. All Rights Reserved. Quick & Easy Sell event tickets from any device in a few steps Massive Audience Over 100 million fans buying 1.3 tickets per second on StubHub Secure We'll help get your tickets to buyers wherever you are Get paid Receive payment from StubHub directly I've had great success with selling tickets on StubHub, even for those last-minute tickets. Really feel their new policy regarding the showing of fees is dishonest. Hi do not see anyway to contact Stubhub. Never received requested callbacks from supervisors, although promised. Told me I am not getting paid. 9/20/22. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Yes their customer service said my tickets were ok then they ripped wrong tickets sold to me then what they. June 30, 2022 Go to a Hearing. By using our site, you agree to our. New Britain, Connecticut, United States. All Rights Reserved. Joseph valentino checkout. For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. The Court has not decided who is right. * In the photo I've included you can see the order was cancelled. Sold tickets for an event that happened 2 weeks ago, it still says the payment is "processing" and none of the funds have been transferred to my prefered payment method. All rights reserved. Trending down Cardinals HC Kliff Kingsbury. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Also fix your [censored]ing website. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. Thats ridiculous. Read on to get the help you need to contact StubHub. Thats 17.47%! Provide benefit consulting/guidance on all benefit inquiries. Though this may sound simple, many moving parts are involved in processing credit and debit card payments, whether online, via phone sales, or even in person. Eight months after the acquisition, StubHub reached . Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Neither did I. I received a second email stating my tickets were for section 105. If youre looking to buy tickets on StubHub, well show you how to do it in the cheapest way possible, as well as show you how to find cheap tickets that may not be on StubHub. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. 2.) No. This is not a solicitation from a lawyer. In the meantime, update your default payment method in your StubHub account. Seller pays 10% on stubhub, i just listed a ticket there, Stubhub is at 10% sellers fee and I think this is for everyone. You can't make changes in the StubHub app. The 'Payment' tab is automatically open. No. If we emailed you that your payment is unclaimed and we paid you through: PayPal: Your funds are waiting for you to claim them. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. - 2 tickets. Help us improve this article with your feedback. StubHub denies any wrongdoing or liability. That simply means the tickets were not used. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. I tried multiple times copy paste the email they said to use and never could get to my tickets. Selling your tickets on StubHub is actually pretty simple. A supervisor never is available and the customer service reps do not help they apologize. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. Desired outcome: Spread the word, there are other ticket sale companies much more competent then Stub Hub. a consumer will go right past it. 1999-2023 PayPal, Inc. All rights reserved. Can anyone cast any light on the actual process? ''Right knee, he'll get evaluated tomorrow and then . By signing up you are agreeing to receive emails according to our privacy policy. See for your self: http://www.stubhub.com/san-francisco-49ers-tickets-san-f//. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Exactly what happened to me! For the last year they have advertised how up front and honest and The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price at which StubHub was listing it. The Court in charge of this case still has to decide whether to approve the Settlement. The Tigers didn't throw in the towel here. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. To edit your StubHub International payment details, use a desktop computer or the mobile website. [protected]@gmail.Com Let us know in the comments! A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. You are 100% responsible for knowing all the fine print. 6 1 Shiraz Mawani I have been dealing with Stubhub customer support for one week and no resolution can you help me. I know at this point the latter is not possible. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. A StubHub employee via phone assisted in returning the ticket to my account. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. No. 16 Auburn will look to continue its winning ways on Wednesday when it opposes LSU in Baton Rouge, La. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Includes all fees (when I copied this over it got bigger, but it is in microscopic writing when you actually check out). I chose 3. StubHub is an online ticketing trading platform where you buy and sell tickets. I request a $445.50 refund to my credit card. When you see it sales plummeted. --- TICKET FEES: All tickets are subject to a per ticket convenience fee to cover the direct expenses of our ticketing system and credit card processing. The speculator has a deal with StubHub to only charge a 10% seller's fee. I know at this point the latter is not possible. Each time I was told it would be resolved with 24-48 hours. WRONG. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. Use of this website signifies your agreement to our. Include your email address to get a message when this question is answered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 1 if you bought tickets and you have a problem with them. Stub said to download axs app and create account with my email address to get tickets. Did you find it helpful? When you look at the tickets they say, for example, $300 per ticket. Were a ticket marketplace that has no buyer fees, which means that our tickets are usually anywhere from 10-25% cheaper than what youll find on StubHub. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. I didn't read the T&C and didn't know about this policy. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Direct deposit:You'll need to wait 30 days for the funds to release and get sent back to StubHub before we can issue it again. I'll get others. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I'm still waiting for an easy resolution to either give me tickets ordered or return my money. there was going to be a 21% fee on tickets for a Kansas basketball game i was looking at. David This is true, they are at 10% fee for sellers. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Stubhub posted my tickets for an event that was canceled (I had these tickets posted). 19 Clemson will aim . Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Desired outcome: Search through past posts using the search bar at the top of the forum page. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. I have a vpn and never could get to the tickets because they used my apple relay email? Desired outcome: e-mail: [protected]@forensic.lt Produced high-quality documents, spreadsheets and . You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. What are Stubhubs seller fees? Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. Sorry we couldn't be helpful. I bought the tickets nov20 and its now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. Friday Buyers got in with no problem with scanned tickets. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. I ordered 2 tickets for a concert scheduled for December 10th on November 1st. If it's wrong, select 'Add New Payment Method,' then 'PayPal,' and follow the steps to link your account with StubHub. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. Seller listed tickets in the wrong section. I have called five or more times in the last few months and i still do not have my money that i am owed from new york yankee tickets that were sold on 9/20/22. That is around 30% isnt it? So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? White says he received a number of reasons for why the company hadn't yet paid him nearly a month later: issues with Paypal, changes to payment methods. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. the internet. wikiHow is where trusted research and expert knowledge come together. We'll pay you in different ways depending on your area and the event area. we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. The lesson here: StubHub is constantly changing its buyer fees. Yes, he's dealing with a depleted receiving corps. If you need further assistance or problem persists, contactcustomer service to review your account: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Terrible company to do business with. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Submit a complaint and get your issue resolved. +[protected]. Season: 4th with Cardinals | Last Game: 20-12 loss vs. Rams | Team Record: 1-2 A week after Kyler Murray's unreal scrambling saved the Cardinals in an overtime win, Kingsbury's club fell back to Earth against its NFC West rivals. Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. Royce O'Neale's putback with 3.2 seconds left put Brooklyn to stay, and the Nets beat the Miami Heat 102-101 on Sunday night in a game where Durant left in the third quarter with a right knee injury. StubHub owed him $111.36. When StubHub transitioned to showing all-in pricing, they used the opportunity to experiment with charging buyers anywhere from 2% to 20% (on top of the 15% for sellers). Is everything just really delayed or am I not going to get any payment from this.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm sure what Stubhub support has told you is based on their experience that it could take a bit of time. Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. Leave the Archive. Stubhub payment plans with Affirm: book now pay later with no fees For illustrative purposes only. I had to pay once more for the tickets to attend the show. Total bait and switch from Stun Hub. You can also use StubHub gift cards and PayPal. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Wait for a StubHub representative to reach you. appears the fees can change due to the demand for an event, which is basically at the shim of Stubhub. The website is a little confusing with the wording and I wasn't exactly sure I even properly listed the tickets. Its individual ticket brokers that are scamming the system by flooding Ticketmaster with hundreds of ticket requests a minute for the top shows. Please note the following: Go to checkout when you follow this link. If you do the math, these prices will equal about the same. I ordered tickets but can't view them online even with the access code. [protected], Desired outcome: If youre looking to sell your tickets on StubHub, well show you do so. They got their money from me this time but I will be very careful about using them in the future and avoid them whenever possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. StubHub clearly does not! StubHub ticket sellers are charged a 15% fee. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"